FAQ’s

Product FAQ

What materials are Destiny Bags made of?

Our bags are crafted from high-quality vegan leather and eco-friendly materials, ensuring a sustainable and stylish choice.

Are Destiny Bags waterproof?

 While our bags are water-resistant, they are not fully waterproof. They can handle light exposure to moisture but are not suitable for heavy rain or submersion in water.

Can Destiny Bags be washed?

We recommend spot cleaning your Destiny Bags with a damp cloth. Avoid using harsh chemicals or submerging them in water to maintain their quality and durability.

How are the bags packaged?

Our products first go through a double stringent Quality Check and then are packed with love in a cardboard box along with a Destiny dust bag that should be your bag's best friend.

Return & Exchange

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team at Destinybags.care@gmail.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send back your item.

What is your return and exchange policy?

Items must be returned within 30 days of delivery. Products must be unused, in their original packaging, and in the same condition as when you received them. Sale items are not eligible for return.

Are there any items that are non-returnable or non-exchangeable?

 Sale items are not eligible for return or exchange.

Will I receive a full refund for returned items? 

  1. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 to 10 days and credited to your original method of payment. Shipping costs are non-refundable.

How do I cancel my order?

Cancellations will only be possible till the order has not been dispatched from our warehouse. Please contact us immediately via email at support@Destinybags.com or WhatsApp our customer service. If you contact us within 30 minutes of placing your order, we can cancel the order. However, once an order begins processing, no changes can be made. Most orders are shipped within 24 hours.

Shipping Policy

What is the estimated delivery time for Destiny Bags?

Delivery typically takes 5-7 business days within India. For international orders, delivery times may vary depending on the destination.

Where do you deliver?

We deliver PAN India.

What is the average delivery time?

Estimated delivery time is 3-7 days. Please note that the expected delivery date/time is our best approximation and might be affected by conditions such as shipping restrictions, payment authorization, online security checks, and stock availability.

How can I track my order?

Wondering where your order is? You can easily track the status of your order using our online tracking system. Visit our Track Order page, enter your order number and email address, and click on the "Track" button to see the latest updates on your shipment.

What payment methods are accepted?

The following modes of payments are available for any purchase on the Destiny website:

  1. Domestic credit and debit cards issued by banks and institutions that are part of the Visa & MasterCard Network.
  2. Net Banking/Direct Debit payments from select banks in India.
  3. Paytm Payment Gateway.

How do I place an order on the Destiny website?

 Placing an order on Destiny is quick and easy. Simply follow these steps:

  1. Browse our website: Explore our wide range of chic handbags and accessories.
  2. Select your favorite items: Click on the products you love to view detailed descriptions and images.
  3. Add to cart: Once you've decided on your desired items, click the "Add to Cart" button.
  4. Review your cart: Head to your shopping cart to review your selected items and make any adjustments if needed.
  5. Proceed to checkout: When you're ready to complete your purchase, click on "Proceed to Checkout."
  6. Enter your details: Provide your shipping address, contact information, and payment details securely.
  7. Place your order: Review your order summary one last time before clicking "Place Order" to confirm your purchase.
  8. Order confirmation: You will receive an order confirmation email with all the details of your purchase. Congratulations! Your order is now placed. Sit back and eagerly await the arrival of your Destiny handbags delivered right to your doorstep. If you have any questions or need assistance during the ordering process, feel free to reach out to our customer support team. Happy shopping!

 

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